Payments and Cancellation
Last updated: September 11, 2026
OurGroupCard offers Free, Single Card, Plus and Unlimited. See Plans and billing for the prices and limits. Single Card costs £1.99 once. Plus costs £4.99 a month and Unlimited costs £9.99 a month. Monthly plans renew until you cancel. Stripe handles checkout; we do not receive or store your full payment-card details.
Changing or cancelling a subscription
Log in and open Plans and billing, then choose Change or cancel subscription. Cancellation stops the next renewal. Your paid access continues until the end of the period you have paid for. Stripe shows any adjustment before you confirm a plan change. Contact support if you cannot access the billing page or need to request a refund. Stopping renewal does not remove any separate cancellation or refund right you have under consumer law.
Your order and consumer rights
Before you order, the price, taxes, service scope, timing, cancellation information and any renewal terms must be clearly provided and agreed. Applicable statutory consumer rights remain. We do not apply a blanket “no refunds” rule, assume that every digital service is exempt from cancellation rights, or treat acceptance of general Terms as consent to lose a cancellation right.
If a digital-content or service order requires early supply and a lawful change to cancellation rights, the specific express consent and acknowledgement required by law must be obtained for that order. This page does not itself obtain those permissions.
Billing queries and stopping use
Contact support with a relevant order reference if you have one. Do not include complete card details. You can stop using a free account and request deletion under the Privacy Notice. Deleting content and cancelling a paid contract are different actions; any separately agreed paid-order terms and mandatory rights determine the financial consequences.
Annual subscriptions and plan changes
Paid upfront for one year and renewed automatically each year unless you cancel renewal. Cancelling renewal does not refund unused time: your access continues until the paid year ends. Your statutory cancellation and refund rights are unaffected.
No refund for unused annual subscription time when you cancel renewal, except where required by law. No per-card cancellation charge applies.
Annual Plus → annual Unlimited: Stripe credits the unused Plus time and charges the Unlimited price for the same remaining time. The upgrade starts after successful payment and keeps your renewal date. Stripe shows the exact adjustment before you confirm. Downgrades start at renewal.
Monthly → yearly starts after payment, with unused monthly time credited and a new annual renewal date. Yearly → monthly starts at renewal. To combine a downgrade with moving from monthly to yearly, first schedule the downgrade, then switch billing frequency once it takes effect.
Unlimited is subject to fair use. Use it for genuine group cards, not automated bulk creation, spam or activity that disrupts the service. There is no fixed card or signer allowance; suspected misuse may be reviewed and restricted under our acceptable-use rules.